Cancellation or Returns
Q. Can I cancel my order?
A. In compliance with distance selling regulations you are entitled to cancel your order within 14 days of the order being placed. In the event you choose to cancel your order and the goods have not been despatched to you, your refund will be in full. If the goods have been despatched/delivered we reserve the right to recover from your refund any costs incurred in relation to the order up to the time of cancellation – you will be advised of these costs prior to the partial refund being made. If the goods are in your possession you will need to return these to us in the full original packaging and with all paperwork within this 14 day period at your cost.
Q. The item I brought is not suitable can I return or exchange it?
A. Should you receive your item and find it not suitable for any reason other than due to damage, let us know immediately and return the goods within 14 days at your cost in the full original packaging and with all the paperwork sent alongside the goods. Please also include a note as to why the goods are being returned, failure to include this will result in a delay in turn return being dealt with. We will acknowledge receipt of the item and contact is arrange a refund/replacement. Again we reserve the right to recover from your refund any costs incurred in the original delivery of the goods is reserved, you will be advised of any such costs which are involved.
Q. How and when will I get my refund?
A. Your refund will be by the same method you originally paid by and will be processed once goods have been received back to stock and any deductive costs have been discussed and agreed.
Q. What about my statutory rights?
A. All of these terms and conditions in no way affect your statutory rights as a UK consumer.